We offer comprehensive on-site Smart- and Remote Hands services to support your datacenter operations. Our highly skilled technicians are available to provide prompt and reliable assistance, ensuring a smooth functioning and efficiency of your infrastructure.
Troubleshooting and Diagnostics
Swift response and on-site diagnosis of datacenter equipment and infrastructure issues.
Prompt resolution of identified issues through targeted troubleshooting activities.
Hardware Installations and Upgrades
On-site installation and configuration of servers, switches, routers, and other critical hardware.
Experience seamless integration of new equipment with your existing infrastructure, including the replacement of disks or memory expansion modules in supported systems
Cable Management
Organize, label, and documented network cabling for improved installation quality and reduced errors.
Optimal cable pathway and rack management to enhance airflow and minimize cable clutter.
Power Cycling and Reboots
Perform on-site power cycling and rebooting of servers, switches, and other devices.
Provide prompt response to power-related issues, minimizing disruptions and ensuring continuous availability.
Power Distribution Unit (PDU) Inspection
Perform visual inspection and data collection of physical power distribution equipment (PDUs) to verify proper operation and identify potential issues
Console Input
Execute basic commands on device consoles as per customer instructions.
Assistance with device configuration and management port settings.
Physical Audits and Asset Documentation
Conduct on-site physical inspections and verification of equipment against asset records.
Ensure accurate asset tracking, inventory management, and comprehensive documentation of hardware configurations.
Regular Control Tour
On-site inspection of critical datacenter equipment and infrastructure on a regular basis
ensuring optimal performance, identifying potential issues, and proactively addressing them.
Service Benefits
Expert Technicians possess extensive knowledge and experience ion-site in the datacenter environments.
Minimized Downtime with rapid response and efficient troubleshooting procedures to assist the system engineers.
Cost-Effective on-site services ensure efficient problem resolution with no traveltime for your staff
Flexible Service Levels to adapt specific needs and requirements.